HOTEL STAFF

The most common hotel positions are:

1.              Receptionist is the person who works at the front desk and welcomes guests, manages reservations, check guests in and out, gives the room key, manages payments by the guests, answers phone calls and emails, queries and complaints, provides information about the hotel, places of interests (artistic, historical and cultural attractions), restaurants, transports.

2.              Housekeeping Staff: responsible for room cleaning, making beds, changing linens, restocking minibars. They also clean common hotel areas (hall, lift, offices)

3.              Concierge: help guests with needs such as arranging travel, booking local tours, calling taxis.

4.              Porter or Bellboy helps guests carry their luggage up to the room.

5.              Chef and kitchen staff prepares meals for the restaurants. In consists in the Kitchen brigade with includes different roles: chef, sous chefs and commis.

6.              Restaurant staff: serves food and drinks at the restaurant.

7.              Bar staff: manages the bar and prepares beverages for guests.

8.              Maintenance technician staff takes care of hotel’s infrastructure and fix things (plumber, electrician, carpenter, gardener…)

9.              Hotel Manager oversees the entire hotel operations.